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Privacy Policy

Effective Date: 01.02.2026

At Vilomah Baby Loss Charity (“we”, “us”, “our”), protecting your privacy and personal data is very important to us. This policy explains how we collect, use, share, and protect your information when you visit our website, support our work, access our services, or engage with our community.

1. Who We Are

Vilomah Baby Loss Charity is a UK-registered charity (No. 1204601) that provides emotional support, resources, awareness, and community connection for individuals and families affected by baby loss, miscarriage, stillbirth, and related grief. Our mission is to ensure no one walks this journey alone.

2. Information We Collect

We may collect, store, and process:

  • Contact Details: name, email address, postal address, phone number
  • Donation Details: amounts, payment method (note: we do not store full card details)
  • Support Participation: group sign-ups, event registrations, preferences
  • Communications: messages you send us, survey responses
  • Technical Information: IP address, browser type and usage data via cookies

3. How We Use Your Data

We use this information to:

  • Provide support services, events, workshops, and resources
  • Send updates, newsletters, and community information (where you’ve consented)
  • Process donations and Gift Aid claims (where applicable)
  • Improve our services and website experience
  • Maintain safe and respectful community environments
  • We will never sell your data or share it with third parties for marketing without your explicit consent.

4. Lawful Basis for Processing

Under UK General Data Protection Regulation (UK GDPR), we rely on:

  • Consent (e.g. newsletter sign-up)
  • Contract (when you register for services or events)
  • Legal Obligations (e.g. for Gift Aid claims)
  • Legitimate Interests (improving services, responding to enquiries)

You may withdraw consent at any time by contacting us.

5. Storing and Protecting Your Data

We prioritise data security using reputable systems, encryption, password-protected access controls, and limited authorised access within our team.

6. How Long We Keep Your Information

  • Support participation records: up to 24 months after last activity
  • Donation records: up to 7 years for legal/tax purposes
  • Email subscriptions: until you unsubscribe

7. Your Rights

You have rights, including:

  • Accessing your data
  • Updating or correcting information
  • Requesting deletion
  • Withdrawing consent
  • Objecting to processing
  • Contact us to exercise these rights.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookies Policy for details.

9. Third-Party Links

Our site may link to third-party platforms (e.g. donation or social media services). We are not responsible for their privacy policies.

10. Policy Changes

We may update this policy occasionally. We will update the effective date and notify you if significant changes occur.

Contact Us

If you have questions about this policy or your personal data, please contact:

Vilomah Baby Loss Charity
Email: vilomahbabylosscharity@gmail.com
Registered Charity No. 1204601